The Place
star4.3

The Place Up Hanley

Residential Care

📍 Woollscroft Rd, Bucknall, ST2 9HP
✓ Verified 18 Jul 2026

Located on Woollscroft Road in Bucknall, The Place Up Hanley provides essential support for individuals requiring Residential Care in Stoke-on-Trent. This facility is a CQC-regulated home that offers a comprehensive range of services, including specialized dementia support and respite care options. Operating 24 hours a day, the home is designed to provide continuous, round-the-clock professional assistance for those seeking a safe and welcoming living environment within England.

Prospective residents and their families often highlight the facility's inspiring design and the welcoming, safe atmosphere created by the team. Many visitors have shared positive feedback regarding the compassionate and attentive staff, noting that the home provides engaging activities and amenities that contribute to a high quality of life. With a current rating of 4.3 out of 5 stars based on 19 reviews, the home is recognized by many for its dedication to resident well-being. When evaluating the best Residential Care in England, it is helpful to consider these strengths alongside the experiences of others to ensure the environment aligns with your specific care needs.

As you research the right placement, it is important to review all available information thoroughly. While the home is highly praised for its staff and facility design, some feedback has included occasional criticism regarding hygiene and cleanliness standards, as well as concerns about the management of laundry and clothing. We encourage you to contact the home directly using the phone number provided or visit their official website to schedule a tour. Engaging directly with the management team will allow you to ask specific questions about their current protocols and determine if The Place Up Hanley is the right fit for your loved one’s residential, dementia, or respite care requirements.

Key facts

Dementia specialist
Yes
Care types
Residential Dementia Respite

Opening hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

What guests say

Praised
  • Compassionate and attentive staff
  • Welcoming and safe environment
  • Engaging activities and amenities
  • Inspiring facility design
Mixed
  • Staff workload concerns
Criticised
  • Poor hygiene and cleanliness standards
  • Inadequate laundry and clothing care
  • Unavailable advertised facilities
Based on 5 reviews · AI summary of public reviews

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