A healing haven
star3.9

New Victoria

Dementia Care

📍 184 Coombe Lane West, KT2 7EG
✓ Verified 18 Jul 2026

New Victoria is a CQC-regulated facility located at 184 Coombe Lane West, Kingston upon Thames, offering comprehensive support through its residential, nursing, and dementia care services. As a dedicated provider in England, the home specializes in expert dementia care, ensuring that residents receive tailored support within a professional environment. By integrating skilled nursing care with specialized residential assistance, New Victoria aims to provide a secure setting for those requiring consistent, high-level attention. Those looking for Dementia Care in the local area will find that the facility is equipped to handle complex needs while maintaining a focus on individual wellbeing.

Feedback from 138 reviews, resulting in a 3.9/5 rating, highlights the core strengths of the facility. Visitors and residents frequently commend the compassionate and caring nursing staff, noting that the professional and skilled surgical teams contribute to a high standard of clinical support. Furthermore, families often express appreciation for the reassuring communication provided by consultants, which helps create a pleasant and efficient overall experience. While the majority of feedback is positive regarding the clinical expertise found at this Kingston upon Thames location, some individuals have noted occasional criticism regarding unprofessional or dismissive reception staff and isolated instances of lost medical test results.

Prospective families considering their options among the best Dementia Care in England are encouraged to reach out directly to discuss how the facility’s specific care types align with their loved one’s requirements. New Victoria maintains an official website where you can find further details about their services and approach to resident care. For personalized inquiries or to schedule a visit, you can reach the team by using their contact phone number. Please note that the facility is open from 8:00 AM to 8:00 PM, Monday through Thursday, providing a consistent window for administrative assistance and professional consultations.

Key facts

Dementia specialist
Yes
Care types
Residential Nursing Dementia

Opening hours

Monday8:00 AM – 8:00 PM
Tuesday8:00 AM – 8:00 PM
Wednesday8:00 AM – 8:00 PM
Thursday8:00 AM – 8:00 PM
Friday8:00 AM – 8:00 PM
Saturday9:00 AM – 4:00 PM
SundayClosed

What guests say

Praised
  • Compassionate and caring nursing staff
  • Professional and skilled surgical teams
  • Reassuring consultant communication
  • Pleasant and efficient overall experience
Mixed
  • High cost of private healthcare
Criticised
  • Unprofessional and dismissive reception staff
  • Lost medical test results
  • Lack of accountability for service failures
Based on 5 reviews · AI summary of public reviews

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