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New Victoria is a CQC-regulated facility located at 184 Coombe Lane West, Kingston upon Thames, England. This location provides residential, nursing, and dementia care services. With a focus on specialist support, the home offers professional nursing and surgical teams, with consultants noted for their reassuring communication. Visitors have praised the compassionate nature of the staff and the overall efficiency of the experience, though some feedback has highlighted issues regarding reception staff professionalism and the handling of medical test results. Currently holding a 3.9/5 rating from 138 reviews, the facility maintains an official website and a contact phone number for inquiries. For those researching options, this home is among the dementia care in England listed within this directory.
Key facts
- Dementia specialist
- Yes
- Care types
- Residential Nursing Dementia
Opening hours
Monday8:00 AM – 8:00 PM
Tuesday8:00 AM – 8:00 PM
Wednesday8:00 AM – 8:00 PM
Thursday8:00 AM – 8:00 PM
Friday8:00 AM – 8:00 PM
Saturday9:00 AM – 4:00 PM
SundayClosed
What guests say
Praised
- Compassionate and caring nursing staff
- Professional and skilled surgical teams
- Reassuring consultant communication
- Pleasant and efficient overall experience
Mixed
- High cost of private healthcare
Criticised
- Unprofessional and dismissive reception staff
- Lost medical test results
- Lack of accountability for service failures
Based on 5 reviews · AI summary of public reviews
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