AI created – example scene, not an original photograph of this provider
star4.0

Mountfield

Residential Care

AI created – example scene, not an original photograph of this provider
AI created – example scene, not an original photograph of this provider
AI created – example scene, not an original photograph of this provider
CQC: Requires improvement4.0 ★ (10)Residential CareDementia Care📍 Norfolk, Norwich
📍 Millcroft, Norwich, NR3 3LS
✓ Verified 18 Jul 2026

Mountfield is a 46-bed facility situated in Millcroft, Norwich, NR3 3LS, offering Residential Care, dementia support, and respite services. As a dementia-specialist provider located in England, the home is regulated by the CQC, which currently rates the service as "Requires Improvement." The facility operates 24 hours a day and maintains an official website and contact phone number. Feedback from 10 reviews results in a 4.0/5 average rating. Customers frequently highlight the compassionate staff, professional management, and modern, high-quality facilities. Conversely, some reports mention concerns regarding the quality of care and instances of resident distress. Those searching for Residential Care in England may wish to consider these factors when evaluating the home's suitability.

Key facts

CQC rating
Requires improvement
Dementia specialist
Yes
Care types
Residential Dementia Respite
Number of beds
46

Opening hours

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

What guests say

Praised
  • Compassionate and caring staff
  • Professional management
  • Modern, high-quality facilities
Mixed
  • Inconsistent experiences among families
Criticised
  • Concerns regarding quality of care
  • Reports of resident distress
  • Hygiene and health management issues
Based on 5 reviews · AI summary of public reviews

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